Archives For Net Promoter

Unresolved problems are relationship killers: If you don’t ask about them, you have a very shallow understanding of your relationship strength distribution.

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Net Promoter became popular because CEO’s believed it and could understand it, due to it’s simplicity.

With NPS, like any other measurement scheme, you’ve got to decide if it actually works in your business environment and be sensitive to the potential for something that does a better job of representing your overall business relationships.

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