Archives For Relationship Management

Unresolved problems are relationship killers: If you don’t ask about them, you have a very shallow understanding of your relationship strength distribution.

Continue Reading...

Let’s do a reality check on the major differences between “B2C” and “B2B” which tend to be ignored, forgotten or abused in measuring business relationships….. particularly in the midst of everything else going on.

Continue Reading...

Net Promoter became popular because CEO’s believed it and could understand it, due to it’s simplicity.

With NPS, like any other measurement scheme, you’ve got to decide if it actually works in your business environment and be sensitive to the potential for something that does a better job of representing your overall business relationships.

Continue Reading...

When business customer surveys are done in your organization, are they done to settle claims? Could you say they are focused (empirical) to the point of serving one of a number of predefined actions based on the findings?

Continue Reading...